Ryan refuses to sell his hotel and is taunted by a wealthy colleague who mocks his past, says he couldn't raise money, brags about hooking up with Cherie, and threatens to have him fired after the game. The confrontation escalates into a shove and a kick called "payback." Ryan fights back; the system awards him 100 sentiment points and activates Sentiment Extraction. Players and bystanders watch as his hotel is suddenly upgraded to level 2. Shocked onlookers realize sentiment points can upgrade property, and they move to inspect inside: "Let's take a look inside."