Heidi arrives at Byzon Group and is publicly insulted by a woman who mocks her divorce and calls her 'trash.' The argument escalates; the woman accuses Heidi of trespassing and strikes first, then threatens to break her limbs. Security is called, and Ms. Lane complains about how guests are treated while staff insist unauthorized people must leave. Staff move to eject Heidi. She resists and demands they verify who she is, asking, 'Are you sure you want to kick me out without asking who I am?' The episode ends with security ready to act and Heidi's fate unresolved.