After a flight leaves a doctor and a donor heart at the airport, trainee flight attendant Clara Everett faces angry coworkers who blame her for the incident. Clara insists she couldn't close the cabin alone without chief purser Celeste Whitmore's instruction. The crew's argument escalates—Celeste even strikes Mr. Harrington—and colleagues worry Mr. Montclair, who values his brother, will demand accountability. A call confirms Montclair was stranded, credits Celeste for getting him aboard, and orders them to head to the airport. Mr. Montclair is now en route to inspect the situation, forcing the crew to brace for his arrival.